Shipping Policy

Effective Date: October 29, 2026

At Pilvilo, we aim to provide a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from https://Pilvilo.com.

Pilvilo is operated by Beijing Fengshui Technology Co., Ltd. Please review the information below before placing an order.

1. Company Information

Website: https://Pilvilo.com

Website Operator: Beijing Fengshui Technology Co., Ltd.

Business License Entity: Beijing Fengshui Technology Co., Ltd.

Customer Service Email: service@Pilvilo.com

Customer Service Phone: +1 601-440-1058

Registered Address:

Room 303, 3rd Floor, Building 4,
Courtyard No. 39, Linfeng 2nd Road, Haidian District,
Beijing, China

2. Order Processing Time

Orders generally require 1–3 business days to process before shipment.

Order processing includes order verification, product preparation, and fulfillment arrangements. Business days exclude weekends and applicable public holidays.

Processing times may occasionally be affected by order verification, high order volumes, public holidays, or other operational circumstances.

You will receive shipping information when your order has been dispatched and tracking information is available.

3. Shipping and Transit Time

After an order has been processed and dispatched, estimated transit time is 12–15 business days.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, public holidays, and other circumstances beyond our reasonable control.

The transit period begins after the order has completed processing and has been handed over for shipment.

4. Estimated Total Delivery Time

The estimated total delivery time is 13–18 business days from the date an order is placed.

Shipping Stage	Estimated Time
Order processing	1–3 business days
Shipping and transit	12–15 business days
Total estimated delivery time	13–18 business days

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may be earlier or later depending on the circumstances of the shipment.

If we become aware of a significant delay, we will take reasonable steps to provide relevant information to affected customers.

5. Shipping Confirmation and Order Tracking

When your order has been dispatched, we may send a shipping confirmation email containing tracking information, where available.

Please allow time for the carrier's tracking system to update after dispatch. Tracking information may not be immediately available.

You can use the tracking information provided to check the latest shipment status.

If you have not received shipping confirmation or your tracking information has not updated for an extended period, please contact service@Pilvilo.com and include your order number.

6. Shipping Address and Delivery Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please check your name, shipping address, postal code, and contact details carefully before completing checkout.

If you discover an error, contact service@Pilvilo.com as soon as possible. We will make reasonable efforts to correct the information before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

If a shipment cannot be delivered because of incorrect or incomplete information, we will review the circumstances with the customer and the carrier to determine an appropriate solution.

7. Shipping Delays

Although we aim to meet the estimated delivery timeframe, delays may occur because of circumstances such as:

• Carrier capacity or operational disruptions.

• Customs inspection or clearance procedures.

• Severe weather or natural events.

• Public holidays or peak shipping periods.

• Incorrect or incomplete delivery information.

• Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe of 13–18 business days, please contact us so that we can review the available shipment information.

The estimated delivery timeframe does not remove any rights or remedies available to you under applicable law.

8. Lost, Missing, or Undelivered Packages

If your tracking information indicates that a package is lost, has stopped moving for an extended period, or has not arrived, please contact service@Pilvilo.com.

Please provide your order number and any available tracking information. We will review the issue and, where appropriate, coordinate with the carrier.

If an order is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution. Depending on the circumstances, this may include reshipment, replacement, or a refund, subject to applicable law and our Return & Refund Policy.

If tracking indicates that a package has been delivered but you have not received it, please contact us so we can review the delivery information and discuss the available next steps.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact service@Pilvilo.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product and packaging, where available.

After reviewing the information, we will determine an appropriate resolution based on the circumstances and applicable law. Depending on the case, the resolution may include:

• Reshipment: Sending missing or incorrectly supplied items.

• Replacement: Providing a replacement for a damaged or defective product.

• Refund: Refunding the eligible amount when appropriate or required by applicable law.

For confirmed damage, defects, or fulfillment errors, we will not impose unreasonable return costs on the customer. If the product needs to be returned, we will provide instructions for the applicable return arrangements.

Please contact us before returning an affected item so we can explain the appropriate process, unless immediate action is necessary for safety or required by law.

10. Returns and Refunds

Eligible return requests may be submitted within 30 days from the date the product is delivered.

To request a return, contact service@Pilvilo.com with your order number and the reason for your request.

Return eligibility, product condition requirements, return shipping arrangements, and refund processing are governed by our Return & Refund Policy.

For damaged, defective, or incorrectly supplied products, please refer to Section 9 of this policy. Depending on the circumstances, we may arrange reshipment, replacement, or a refund.

Approved refunds are generally issued to the original payment method. The time required for the funds to appear in your account depends on the payment provider or financial institution.

Nothing in this policy limits mandatory consumer rights under applicable law.

11. Shipping Costs and Additional Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

If additional taxes, customs duties, import charges, or other government-imposed fees may apply to your shipment, their treatment will depend on the destination, the applicable law, and the terms disclosed during checkout.

Customers should review the final order details before submitting payment.

We will not impose undisclosed charges in a manner prohibited by applicable law.

12. Contact Us

If you have questions about shipping, order processing, tracking, delivery delays, lost packages, or damaged products, please contact us.

Website: https://Pilvilo.com

Website Operator: Beijing Fengshui Technology Co., Ltd.

Business License Entity: Beijing Fengshui Technology Co., Ltd.

Email: service@Pilvilo.com

Customer Service Phone: +1 601-440-1058

Registered Address:

Room 303, 3rd Floor, Building 4,
Courtyard No. 39, Linfeng 2nd Road,
Haidian District, Beijing, China.

Thank you for shopping with Pilvilo. We appreciate your trust and will do our best to provide clear shipping information and helpful customer support.